Common Questions - Retail

Where do the couriers leave the recipients packages?
By default all deliveries will be left in the lobby, front step, mail room, or with a doorman. An SMS alert will be sent to the recipient number you provide in the order details upon departure, arrival and completion. The recipient is welcome to meet the courier curbside otherwise the package will be left at one of the locations listed above. Any delivery that needs to go beyond these common areas requires you to select the "Door to Door Delivery" option. Please inform the recipients.
What areas will I be able to get an instant quote from? 
We calculate instantly for Brooklyn, Manhattan and Queens. 
Do you deliver outside of Brooklyn Manhattan and Queens?
Yes contact us at +11-347-354-5683 for custom quotes.
Do you deliver HOT or COLD food?
We currently do not. Your delivery must be able to withstand 4 hours at room temperature.
Do you shop?
We currently do not. All deliveries must be packed, labeled and ready to go on courier arrival.
Can I disable the delivery alert?
Yes just reply to your confirmation email with your request. However if there is not a doorman, mail-room, person present for the duration of your selected delivery window, the package will be returned for an additional fee. So disable with caution.
What is the maximum dimensions for a single item?
The calculator prices for items less than 48" x 48" x 6" (laid down flat like canvases) and 48" x 12" (for items that need to travel upright like some plants). For larger items please call us at +11-347-354-5683 for a quote.
What are the maximum number of items?
Please contact us if there are more than 10 non-bulky or 5 Bulky items on any single delivery.
How do I pay?
Once you've got your quote you can go through to our secure online checkout.
Can I tip the courier?
Yes you can arrange tips with your courier using Venmo, Apple Pay or any other payment method preferred by your courier. You can also respond to the SMS alert with the name of your assigned courier (You will find their name in your SMS arrival alert) and we will do our best to send you their preferred pay app. You can also just tip them the old fashion way with cash.
Can I place orders on the old form?
Unfortunately not. If you previously had an account with us or paid by check, you will need to move to electronic payments through this delivery form.
If you've got a not so common question then please contact us.