Welcome to the Free Your Arms Drop & Deliver Mobile Luggage Storage. New Yorks # 1 Luggage Storage Service!
I could not possibly recommend this service more, while you are in transit in NYC. Fantastic response time, and they make every effort to cooperate with the client's schedule. I arrived at LaGuardia airport in the morning where they picked up my bags, and delivered them to me at the JFK airport in the evening perfectly on time. I had to change the drop-off time for my bag, and they handled it very well. It saved me a lot of hassle in lugging a heavy bag around all day. I hope this service is expanded to other cities also. Very friendly and great experience!
Joyeeta
Great idea, very well executed, excellent price. Communication was easy, helpful and effective. We had 6 bags delivered to Terminal 5 at JFK, were 40 minutes early. So was the driver - a brief message and 5 minutes later we had the bags. Absolutely recommended.
Helmut P
Great service! Well worth the money. They showed up when and where they were supposed to. Very friendly. Would use it again anytime I'm in NYC.
Craig T
This was a WONDERFUL service. Excellent communication, picked up and delivered our bags exactly how they said. Free Your Arms is the only service in New York that we found that took our luggage from our hotel and kept it until we were at the airport, where they brought us our luggage. THANK YOU THANK YOU THANK YOU!!!!!!!!!
Jen C
You just tell them when to pick it up and where to drop it off and what time and the rest is history. A brilliant business idea. You see the very distinctive van coming so you're not guessing what vehicle it is.
Wolette S
Fantastic service! We have used free your arms twice and had great experiences both times. They arrived early to pick up our bags and were at the airport gate early as well. No stress and it was great to not have to try to lug our bags around at all except to check in. The guy that picked up our bags was the same both times and super friendly. Would HIGHLY recommend and completely worth every penny.
Daniella B
5
4.9
4.5
Common Questions
What are your COVID-19 protocols?
To help prevent spread of COVID-19, we instruct our couriers to practice social distancing guidelines. Our exchanges also happen in the open air greatly reducing the risk of transmission.
Where will we pick up or drop off our luggage?
The courier will meet you curbside at the designated shuttle meeting point, and curbside at any drop-off location within our coverage area.
Can I disable the delivery alert?
Yes just reply to your confirmation email with your request. However if there is not a doorman, mail-room, person present for the duration of your selected delivery window, the package will be returned for an additional fee. So disable with caution.
What Regions do you service?
Our Drop & Deliver service covers Manhattan below 110th, Most parts of Brooklyn and some parts of Queens with more locations coming online monthly. Our bespoke service covers all of NYC and parts of New Jersey. You can get a quote for that service at our Free Your Arms Main Page by clicking here
Can I drop my bags off at your location?
Unfortunately not. Due to social distancing restrictions we have discontinued our counter-service operations.
Can I store my bags overnight?
Of course. You can store your bags for as many nights as you want!
What are your hours?
We are currently offering shuttle times from 10am - Noon and 4pm to 6pm. For 24 hour service navigate to the Free Your Arms Main Page Here
Is my luggage safe and secure?
Yes, your bags are either storedon avehicle or in climate controlled units with 24 hour surveillance.
Are you insured?
Yes, we are insured for up to $99 total liability for lost or damaged items. Please refer to our terms and conditions for more details on items covered.
How do I pay?
Once you've got your quote you can go through to our secure online checkout. Our drivers are not able to accept any cash as payment.
What if I need to add or subtract bags?
Please contact customer service at +11-347-354-5683 or respond to your email confirmation to add or subtract bags.
What if I need my luggage returned earlier than the scheduled time?
We suggest notifying us at least 90 minutes before your reservation time to avoid additional fees.
Can I trust that you will be on time, I have a flight to catch?
Yes, we have never had a customer miss a flight. If we miss your exchange due to our delay, we will get your luggage to you on our dime.
What if I am late?
If you are late we may offer a 15 minute courtesy window to customers ONLY IF our schedule allows, however you will be responsible for a $5.99 late fee per bag 15 minutes after your scheduled exchange time and every 15 minutes after that, with an additional $24.99 after hours fee if you arrive after 7:00pm plus $4.99 per bag after midnight.
If you are late and can't collect your luggage on time then we can ship it to you. This is charged separately and will include a handling fee.
Can I pick-up my bags from my hotel front desk?
Yes we recommend it, just make sure you clear it with your hotel and let us know.
If you've got a not so common question then please call us
