New York's 24/7 Retail Courier and Mobile Luggage Storage Service.

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Additional Information

Flight Details (pick up)
Flight Details (drop off)

Special pricing available for groups, brands, hotels.
Give us a call 🇺🇸  347 – 354 – 5683

New York’s Mobile Luggage Service

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Using Free Your Arms has been great for our business at Score.  We host events all over New York City.  With Free Your Arms, they collect our display items and handouts at a time that's convenient for us, store them, and have them ready where and when we need them.  When we get to the event, everything is ready for set up, allowing us to get to work meeting clients quickly and stress free.


I could not possibly recommend this service more, while you are in transit in NYC. Fantastic response time, and they make every effort to cooperate with the client's schedule. I arrived at LaGuardia airport in the morning where they picked up my bags, and delivered them to me at the JFK airport in the evening perfectly on time. I had to change the drop-off time for my bag, and they handled it very well. It saved me a lot of hassle in lugging a heavy bag around all day. I hope this service is expanded to other cities also. Very friendly and great experience!


Great idea, very well executed, excellent price. Communication was easy, helpful and effective. We had 6 bags delivered to Terminal 5 at JFK, were 40 minutes early. So was the driver - a brief message and 5 minutes later we had the bags. Absolutely recommended.

Helmut P

Great service! Well worth the money. They showed up when and where they were supposed to. Very friendly. Would use it again anytime I'm in NYC.

Craig T

This was a WONDERFUL service. Excellent communication, picked up and delivered our bags exactly how they said. Free Your Arms is the only service in New York that we found that took our luggage from our hotel and kept it until we were at the airport, where they brought us our luggage. THANK YOU THANK YOU THANK YOU!!!!!!!!!

Jen C

Legit service that I will use from now until eternity on my NYC trips. They picked up my luggage in the morning at my airbnb then handed it to me at my terminal at the airport. We communicated via text and phone. The convenience and kind service was worth every penny. Made my last day adventuring in NYC carefree!

Korinna K

You just tell them when to pick it up and where to drop it off and what time and the rest is history. A brilliant business idea. You see the very distinctive van coming so you're not guessing what vehicle it is.

Wolette S

Fantastic service! We have used free your arms twice and had great experiences both times. They arrived early to pick up our bags and were at the airport gate early as well. No stress and it was great to not have to try to lug our bags around at all except to check in. The guy that picked up our bags was the same both times and super friendly. Would HIGHLY recommend and completely worth every penny.

Daniella B
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New York's 24/7 Rush Delivery and Mobile Luggage Storage Platform

Since 2015 neighbors and travelers have trusted us with their deliveries and storage needs.

If you’re interested in finding out more please get in touch with us

Common Questions

How many bags can you deliver?
We can deliver dozens of bags with a single order.
Where will we pick up or drop off our luggage?
For Airports - The courier will meet you outside the passenger arrivals/departures terminal. This is where taxis and shuttle buses pick up and drop off passengers. We will notify you with a specific passenger pickup area once the courier arrives.
For Hotels - Please let us know if you will be picking up, or dropping off your bags with the hotel and the courier will go to the concierge desk.
For Everywhere else - The courier will meet you curbside. PLEASE NOTE: Couriers are not allowed to leave the van (Except for hotels). If you need a service that requires us to leave the van there is an additional fee. Contact us for details.
What Regions do you service?
We service the New York Metropolitan Area as well as parts of New Jersey (Including Newark Airport) and Long Island.
Can I drop my bags off at your location?
Unfortunately we are currently only accepting curbside mobile deliveries.
Can I store my bags overnight?
Of course. You can store your bags for as many nights as you want!
Can I disable the delivery alert?
Yes just reply to your confirmation email with your request. However if there is not a doorman, mail-room, person present for the duration of your selected delivery window, the package will be returned for an additional fee. So disable with caution.
What are your hours?
We offer a 24 hour On-Demand luggage service, though please note that additional fees apply between 7pm–7am.
Is my luggage safe and secure?
Yes, your bags are either stored on a vehicle or in climate controlled units with 24 hour surveillance. This facility is closed to the general public.
Are you insured?
Yes, we are insured for up to $99 total liability for lost or damaged items. Please refer to our terms and conditions for more details on items covered.
How do I pay?
Once you've got your quote you can go through to our secure online checkout. Our drivers are not able to accept any cash as payment.
What if I need to add or subtract bags?
Please contact customer service at +11-347-354-5683  or respond to your email confirmation to add or subtract bags.
What if I need my luggage returned earlier than the scheduled time?
We suggest notifying us at least 90 minutes before your reservation time to avoid additional fees.
Can I trust that you will be on time, I have a flight to catch?
Yes, we have never had a customer miss a flight. If we miss your exchange due to our delay, we will get your luggage to you on our dime.
What if I am late? 

If you are late we may offer a 15 minute courtesy window to customers ONLY IF our schedule allows, however you will be responsible for a $5.99 late fee per bag 15 minutes after your scheduled exchange time and every 15 minutes after that, with an additional $24.99 after hours fee if you arrive after 7:00pm plus $4.99 per bag after midnight.

(The late fee does not apply to incoming flights/cruises/buses provided you leave us your travel information and schedule your exchange at least 45 minutes after your landing) (However you will not be entitled to a refund without notice of delay at least 90 minutes before the start of your exchange time) Best practice is to notify us as soon as you know you are delayed.

If you are late and can't collect your luggage on time then we can ship it to you. This is charged separately and will include a handling fee.

Can I leave/pick-up my bags from my hotel front desk?
Yes we recommend it, just make sure you clear it with your hotel and let us know.

If you've got a not so common question then please call us

🇺🇸  347 – 354 – 5683